support@cyberfender.com

Data Centre Services

E2E Business KPI

  • Combination of app. and infra. monitoring coupled with 24x7 operational staff providing continuous monitoring of performance and availability of a customer's critical business
  • Managing & Delivering business KPI's

Server Management

  • OS Administration
  • Hardware management
  • Server monitoring/event log checking
  • OS Performance, Tuning and Capacity Planning

SAP Basis and Authorization

  • Specialize in Managed ERP services throughout the entire SAP Technical Lifecycle
  • Onsite and remote SAP Basis services
  • Databases: Oracle, MS SQL, DB2, Informix, SAP HANA
  • Platform: Clustered Systems, Standalone Server, ESX – Virtual Systems / HA, Flex frame
  • Managed Public Cloud Google

Backup & Storage Services

  • Remote Design, deployment and build Infrastructure
  • Advance Fabric Management Software Admin tasks
  • Replication Support (Local and Remote replication)
  • Backup Monitoring and Restore Support for NetBackup, CommVault, NetWorker, Avamar and other leading DP software

Database Services

  • End to End Database Administration
  • Oracle Exadata, RAC, ASM, Goldengate, Streams, CDC, Shareplex, Standby, MS SQL Clusters, Always-on, DB2 data sharing, DB2 HADR and TSA
  • Services Include L1/L2/L3 - Incident/ Problem/ Change

ATM – Middleware & Interface Mgmnt

  • Managing Application Interface
  • Managing Data Interface
  • Applications Server upgrade
  • Applications Cloning
  • Regular monitoring of Latest patch sets and fix Packs
  • System Administration
  • SharePoint installation & administration, Migration

EOC & Production Control

  • Command & Control Center
  • Event, Incident & Change Management ITIL Processes
  • GNOC – With Multi Platform, Multi Technology Ops
  • Midrange Server L0 Ops , L1 Resolution & BL Automation
  • AS400 & Mainframe Operations
  • Batch Operations, Monitoring, Scheduling the jobs
  • Configuration of the Agents and administration